A staff member came into Skier Services asking about rentals for her kids’ first ski day. Realizing the cost—even with a discount—was a stretch for this staff member, the agent quietly took action. By the next morning, he’d arranged discounted helmets and goggles and even found an instructor who was willing and available to teach the kids. He greeted the family, helped them get set up, and welcomed them back after their day on the mountain. The kids were thrilled, and their mom was deeply grateful. This agent went far beyond his role to make sure this family could experience the mountain the mother helps operate—a truly generous and meaningful act.
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